Terms of use


This website, including any sub-site is accessible through the home page, “mystery-pot.com” , hereinafter the “Website”. We offer this website, including all information, tools and services provided by this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By using this website, you agree to these terms of use. If you do not agree, do not use the website.

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use at any time. It is your responsibility to periodically check these Terms of Use for changes. If you continue to use the Website after the changes are posted, you accept and agree to the changes. Provided you comply with these Terms of Use, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

Our sole proprietorship called “Mystery Pot”, hereinafter “Company”, or “we” or “Mystery Pot” aims to reduce the waste of excess food. We offer the consumer “Customer”, the possibility to reserve a “Mystery Pot”, which will contain surplus products and food available in grocery stores, restaurants, supermarkets, bakeries, hotels, gas stations, bakeries, steakhouses, mini markets, etc. .etc., (“stores”) displayed on our platform. Once a customer makes a reservation for a product, the store is notified via the Platform of the reservation, the store agrees to prepare and put the products on sale as described herein.

Mystery Pot solely arranges the sale of products on the platform on behalf of a store, and there is no contractual relationship between Mystery Pot and the customer with respect to the products or the sale of the products. Mystery Pot is not responsible for the products or the performance of the agreement between the store and the customer.

These Terms and Conditions (“Terms of Use”) apply to all product bookings made on our websites or mobile application (“Platform”). By using this page or platform and placing a Booking Order (as defined below), you agree to these Terms of Use. You must thoroughly review the Terms of Use before placing an order on the Platform.

 No obligation

We are not responsible if the information available on this website is not completely accurate, complete or current. It is provided for general information only and should not be relied upon or used as the sole basis for decision-making without consulting primary, more accurate, more complete or more current sources of information. Any reliance on the material on this website is at your own risk. We reserve the right to modify the content of this Website at any time, but is under no obligation to update any information on the Website. You agree that it is your responsibility to monitor changes to the Website.

 Use of the Website

All content on this website, including entries, text, design, graphics, logos, icons, images, sound clips, downloads, links, code and software, and the selection and layout (collectively the “Content”) is the exclusive property of us, its licensees or content providers and is protected by copyright, trademark and other applicable laws. You agree to comply with all additional restrictions displayed on the Site as they may be updated from time to time. We reserve the right to refuse or cancel any person’s registration for this Website, remove anyone from this website, or prohibit anyone from using this website for any reason.

You may not probe, scan or test the vulnerability of the Website or any network connected to the Website or breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse lookup, trace or attempt to trace any information on any other user or visitor to the Site or any of our other customers, including any account that does not belong to you, as to its source or exploit the Site or any service or information made available or offered by or through the Website, in any way, where the purpose is to disclose any information, including but not limited to personal information or information, other than your own information, as provided by the Website.

You may not forge headers or otherwise manipulate identifying information in order to disguise the origin of any message or transmission you send to us on or through the Site or any service offered on or through the Site. You may not pretend to be, or represent, someone else, or impersonate any other person or entity.

You may not use the Website or any Content for any purpose that is unlawful or prohibited by these Terms of Use or to solicit the performance of any illegal activity or other activity that infringes our rights or the rights of others.

You may not use contact information provided on the Website for any unauthorized purpose, including marketing. You may not use any hardware or software intended to damage or interfere with the proper functioning of the Website or to surreptitiously monitor any system, data or personally identifiable information from the Website. You agree not to interrupt or attempt to interrupt the operation of the Website in any way. We reserve the right, in our sole discretion, to limit or terminate your access to or use of the Site at any time without notice. Termination of your access or use will not waive or affect any other right or relief to which we may be entitled at law or in court.


The trademarks, logos and service marks displayed on this website are our registered and unregistered trademarks and are our property. Nothing on this Site should be construed as granting, implying, or granting any license or right to use any trademark, logo, or service mark displayed on the Site without the prior written permission of the owner, except as otherwise described herein. We reserve all rights not expressly granted in the website and its content.

 User Provided Material

You acknowledge that you are responsible for any material you may submit through the Site, including the legality, reliability, appropriateness, originality and copyright of any such material. You may not upload, distribute or otherwise publish through this Website any Content that (i) is confidential, private, false, fraudulent, defamatory, obscene, threatening, offensive to intellectual property rights, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise create liability or violate any law, or (iii) may contain software viruses, political campaigns, mass mailings or any form of “ spam”. You may not use a false email address or other identifying information, impersonate any person or entity, or otherwise mislead as to the origin of any Content. You are not allowed to upload commercial content to the Website.

You also agree that we may use any ideas, concepts or know-how that you or persons acting on your behalf provide to us. All personal information provided through this Website will be treated in accordance with the Website’s Privacy Policy. You represent and warrant that you own or otherwise control all rights to the content you post, that the content is accurate, that use of the content you provide does not violate any provision hereof, and will not cause injury to any person or entity and that you will indemnify us for all claims arising from the content you provide.

We are under no obligation to post, transmit, transmit, distribute or otherwise make available any material available on this website, including material you provide to us, so we have the absolute right to remove any material from the Website at our discretion. our absolute discretion at any time.

Third party links

This website may contain links to other websites, some of which are operated by third parties. These links are provided as a convenience to you and as an additional avenue of access to the information contained herein. We are not responsible for the content of these or other websites or any products or services that may be offered through these or other websites. Links from this website to any other website do not mean that we approve, endorse or recommend that website. Different terms and conditions may apply to the use of linked websites. We are also not liable for any losses, damages or other liabilities incurred as a result of the use of any linked websites.


You agree to indemnify, defend and hold harmless Administrators from and against all damages, liabilities, expenses, damages and costs, reasonable attorneys’ fees and legal costs arising out of or arising out of your use of the Website and any violation of these Terms of Use. If you cause a technical disruption of the Website or the systems that transmit the Website to you or others, you agree to be responsible for any losses, liabilities, indirect costs, damages and expenses, including reasonable attorneys’ fees and costs, arising out of or from this interruption. We reserve the right, at our expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and in such event you agree to cooperate with us in the defense of such matter.

Changes to the Terms

We may add, change or remove any part of these Terms of Use at any time without notice. Any changes to these Terms of Use or any terms posted on this website are effective immediately upon posting. By continuing to use this website after any changes are posted, you indicate your acceptance of those changes. We may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or illustrated on the Site, temporarily or permanently, at any time without notice and without liability.

Total agreement

This agreement and any policies or operating rules posted on this site constitute the entire agreement and understanding between you and us. A printed version of these Terms of Use is admissible in judicial or administrative proceedings based on or related to your use of the Website to the same extent and subject to the same terms. Any cause of action you may have in connection with your use of this Website should commence within one (1) year after the claim or cause of action arose. If any provision of this agreement is illegal, invalid or unenforceable, the remaining provisions of the agreement will remain in effect.

Some features that may be available on this website require registration. By registering and considering using the Website, you agree to provide true, accurate, current and complete information about yourself. Certain functions on this website may require the use of a password. You are responsible for protecting your password. You agree that you will be responsible for any statements made and any acts or omissions that occur through the use of your password.

Limitation of Liability

Mystery Pot disclaims all liability for (a) damages arising from situations for which the shop is responsible, (b) acts of third parties or arising from unrecognizable interruption of platform availability, (c) customer orders validated using payment data or other contract data obtained through fraud (e.g., credit card phishing, identity theft, etc.); (d) the content of the websites to which the Platform links, including the accuracy of the linked websites and data protection on said websites; and (e) similar cases as set out in points (a) – (e), so long as Mystery Pot is not guilty of a negligent breach of contractual duty.

Mystery Pot is not responsible for failure or services not provided if the cause is due to circumstances beyond Mystery Pot’s control. These circumstances may include, but are not limited to, errors in Mystery Pot’s service and/or the store after by legislative changes, government or official measures, acts of war, terrorism, strikes, natural obstructions, lockouts, lockouts and natural disasters.

Mystery Pot’s liability for damage caused by slight negligence is excluded. This limitation of liability does not apply to injury to life, bodily integrity, human health, or to claims arising out of the primary obligations of Mystery Pot or product liability.

Restrictions on product availability

Some of the products we offer on our Website and Application are subject to purchase restrictions, depending on the applicable European and Greek legislation. These restrictions include an age limit for the purchase of alcohol/alcoholic products, tobacco and other goods, which we reserve the right not to deliver to the User who placed the respective order based on the relevant legal requirements in force.

Alcohol/Alcoholic Products

The User must be over 18 years of age and have full legal capacity to purchase products containing alcohol.

Our Company reserves the right to cancel any order immediately and without notice if it finds that the order has been placed by someone who does not have legal rights or is under the age of eighteen (18).

In addition, our Company, our affiliates and distributors reserve the right to:

  • to request valid proof of age confirmation of the User or the respective recipient of the order (e.g. identity card) before the delivery of the alcoholic products,
  • refuse delivery if the User/recipient of the order cannot prove that they are at least 18 years old,
  • refuse delivery to any person if they reasonably believe that the delivery of the products violates a provision of law.

Tobacco or Vaping Products/ Cannabis Products

Our Company under no circumstances encourages the use of nicotine, cigarettes and tobacco or vaping products. If a User is not already a smoker and addicted to nicotine, they should not order these products through our platform from the company that sells them.

Tobacco or vaping products or cannabis products are intended exclusively for smokers over the age of 18 and are under no circumstances intended for use by non-smokers, children, pregnant women, people with allergies or health problems.

Our Company reserves the right to cancel any order immediately and without notice if it finds that the order has been placed by someone who does not have legal rights or is under the age of eighteen (18).

In addition, our Company, our affiliates and distributors reserve the right to:

  • to request valid proof of age confirmation of the User/recipient of the order (e.g. identity card) before the delivery of the tobacco, vaping or cannabis products,
  • refuse delivery if the User/recipient of the order cannot prove that they are at least 18 years old,
  • refuse delivery to any person to any person if they reasonably believe that delivery of theproducts would violate any provision of law.

Privacy Policy

We care about the privacy of your personal data. We want to explain in detail the policies and practices we have in place to protect your privacy, so you can feel confident in how we handle the information that allows you to be identified (“personal information”) that you entrust to us. , and understand how we use your personal information to provide you with the best possible products, services and experiences

Collection of personal data

We collect personal data only if you choose to use the website’s contact form, register as a user or as a store. By registering, you confirm the accuracy of your data, such as address, name, etc.

By registering, the Customer confirms that they are of legal age, that they are a consumer and are purchasing for personal use, that they are 18 years old and have a debit note, credit card or other valid means of payment to make payments on the Platform.

In the app, the customer allows the app to use location services so that the app can locate the customer and display the stores that are close to the customer.

Purpose of processing

Personal information is used solely by us and our employees to respond to your requests and serve you better, in accordance with this policy. People who handle personal information are trained to use appropriate procedures. Our agents and service providers are required to keep your personal information confidential and not to use it for any purpose other than to provide specific services to us.


“Cookies” are data files that a website sends to your computer when you browse the website. These data files include data that allows our website to remember important information that will make your use of the website more efficient and useful. Our websites use cookies for various purposes. We use cookie technology and IP addresses to obtain non-personal information about each site’s visitors and to provide our registered visitors with the best possible personalized online experience.

 How do we use cookies? See the Cookies Policy page

Visitors to our websites use different web browsing software and different computers. In order to make your visits more convenient with the technology you use, we automatically record the type of browser and operating system a visitor uses, as well as the name of the visitor’s internet service provider. We also record the total number of visitors to our website in an aggregated manner so that we can update and improve our website. No personal information is extracted through this process. This data shows us whether more visitors prefer certain features or parts of the website than others, which helps us keep our website updated with new material that is of interest to the majority of our visitors.

How do we use cookies to personalize your experience on our websites?

Cookie technology helps us provide material that matches a visitor’s interests and allows usto facilitate for our visitors registration and participation in sweepstakes and contests and access to other features available on our website. Where permitted, we may in such cases associate personal information with a cookie file.

What if you don’t want cookies?

If you do not want cookies, you can set your computer to warn you every time a cookie is sent to it or disable the reception of all cookies through your web browser. (Check the Help menu of your browser to find out how to change or update your cookie settings correctly.).

Data storage

We store personal data only for the time necessary to perform a service that you have requested or for which you have given your approval, subject to the contrary provisions of the law as the case may be in respect of matters governed by commercial or tax laws.


We implement security measures at a technical and organizational level, in order to secure the data collected from you, against any intentional or unintentional attempt, manipulation, loss, destruction or in general access by an unauthorized person. Where personal data is collected and processed, the information will be handled in an encrypted form in order to avoid any misuse of said data by any third party. Our security measures are subject to constant reviews and reforms, according to the latest technological developments.

Rights of subjects

Your main rights under the Data Protection Act are as follows:

  1. a) the right of access; b) the right of rectification; c) the right of erasure; d) the right to restrict processing; e) the right to object to processing, f’) the right to transfer data; (g) the right to report to a supervisory authority authority; and h) the right to withdraw consent. To be able to exercise these rights you must send a message to info@mystery-pot.com. The deletion of your personal data is complete unless we are required by law to keep the information on record.


We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure that you are happy with any changes to this policy. We will notify you of changes to this policy by email or through the private messaging system on our website.


The laws of Greece and the European Union govern these Terms of Use and the use of the Website, and you irrevocably agree to the jurisdiction of the courts located in Greece, designated as substantive the courts of Athens for any action arising out of or related to these User Terms of Use and which cannot be resolved out of court All rights and remedies under the terms of use are cumulative and not exclusive of other rights and remedies provided by law or other agreement.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid or unenforceable, those provisions shall be limited or eliminated to the minimum extent necessary and replaced by a valid provision that best embodies the intent of these Terms of Use, so that these Terms of Use remain in full force and effect immediately. These Terms of Use constitute the entire agreement between you and us with respect to your use of the Website. Any failure by us to enforce or enforce strict performance of these Terms of Use shall not be construed as a waiver of any provision or of any right to enforce these Terms of Use and no conduct between us and you or any other party shall be deemed to modify any provision of these Terms of Use. These Terms of Use shall not be construed or interpreted to confer any rights or remedies on any third party.

Environmental end

From 1.1.2022, in accordance with Law 4736/2020, consumers are required to pay an environmental fee of four (4) euro cents for single-use plastics per item, as long as they are used as food and beverage packaging when sold by wholesalers catering and retail trade. It is noted that the plastic cover or lid is considered a separate product, for which the levy is imposed independently.

From 1.1.2021, according to Law 4685/2020, consumers are required to pay an environmental fee of seven (7) euro cents per piece of plastic bag, with the exception of biodegradable plastic carrier bags. There may be a higher charge for the carrier bags used by Supermarkets, butchers, etc. companies, which will be reflected when submitting your order.

Our Company encourages Customers to have their own bag to take the products. In any case, the responsibility for selling and charging the bag and the plastic items belongs to the cooperating Stores that sell the products and the corresponding charge must be indicated on the issued document


Mystery Pot is not responsible for the manufacture, sale, purchase, storage, processing, production, processing, labeling, packaging, delivery or processing of products. Mystery Pot is also not responsible for the performance of contractual obligations to the customer with respect to the products, including the manufacture, sale, purchase, storage, preparation, production, conversion, labeling, delivery, quality, ingredients, allergens or product management.

Restaurants, health care stores and other affiliated businesses, in addition to their sole responsibility for the quality, preservation, storage and control of the food and products they sell through Mystery Pot, are also responsible for the accuracy and completeness of any necessary labels and descriptions regarding the ingredients and allergens contained in their menu items.

Mystery Pot does not guarantee that the products sold by partner businesses are allergen-free. If in doubt about allergy warnings, meal content or other product information, the customer should immediately clear this with the store prior to ordering. The store’s contact information is displayed on the platform.

In addition, Mystery Pot assumes no responsibility for compliance with applicable laws, including applicable food laws, relating to the manufacture, sale, purchase, storage, preparation, production, processing, labelling, delivery and handling of food unless Mystery Pot is explicitly listed on the platform as the manufacturer or seller of the product.

Mystery Pot is not responsible for non-performance or late performance of obligations related to products, including the manufacture, sale, purchase, storage, preparation, production, processing, labeling, delivery, quality, ingredients, allergens or management of products. We recommend that upon receipt of the order, you carefully check the condition of the products, the intactness of their packaging and their expiration date. In case you find any problem, inform the store.

Customer Reviews

The evaluations made by the customer on the platform for the stores or for the products must not:

Contains defamatory, obscene or offensive material. Promote violence or discrimination. To damage the intellectual property rights of a natural or legal person. violates a legal obligation to a third party (eg duty of confidentiality); encourages illegal activities or invades privacy; Give the impression that they come from the Mystery Pot, or be used to impersonate or falsify your relationship with another person.

Mystery Pot is authorized to remove or modify any review posted, uploaded or transmitted on the Platform at any time if such review violates one or more of the above prohibitions or is otherwise deemed to be abusive.

Ratings on the Platform are provided for informational purposes only and do not constitute any recommendation by Mystery Pot. Reviews reflect the opinions of customers or third parties who have ordered on the platform. Any statements, advice or opinions of such persons are attributed solely to those persons. Accordingly, Mystery Pot disclaims, to the extent permitted by law, all liability for reviews, including but not limited to errors, defamation, obscenity, omissions or falsehoods that the customer may encounter while reading such reviews.

Mystery Pot is authorized to store ratings. The customer does not receive any compensation or benefit for the reviews published on the platform. It may take some 

Mystery Pot Pick-Up Protocol

Mystery Pot customers are hereby informed that their service priority during pick-up is at the sole discretion of the store owner and may not supersede that of the in-store customers present at the time of pick-up. Mystery Pot customers are required to adhere to the store’s ongoing customer service protocol and order of service. The store owner reserves the right to organize the pick-up process as deemed fit and may request Mystery Pot customers to wait until the mystery pot is prepared and ready for collection. Cooperation and courtesy in respecting these terms are expected from all Mystery Pot customers to ensure a harmonious and efficient service experience for all patrons.


If you have any questions or suggestions, please direct them to the contact address above. The continuous developments in the Internet in general, make it necessary to adjust our rules on network data protection from time to time. We reserve the right of the Company to make any appropriate changes to these rules at any time.

Thank you for visiting our website.